The Customer Service Journal
Volume 3 May, 2016
Bringing the world of customer service together
Field Force Tracker announces the updated release of the new service contract management module
TRENTON, NJ, May 14, 2016 /satPRNews.com/ — Field Force Tracker, a leading global Provider of mobile field service solutions for service-based businesSES of all sizes delivered as software-as-a-service (SaaS), today announced the updated release of new service contract management module specially designed for office automation and equipment rental and service companies.
New service contract management module allows photocopier and printer rental businesses to efficiently manage photocopier or printer contracts, keep track of monthly page counters, paper & cartridge consumption and bill customers for usage as well as for recurring monthly rentals. The enhancements help businesses to operate more efficiently and maximize their resources.
In This May Edition
Due to system issues the new content for the May edition will be delayed until we can get a resolution. Our apologies
A Single IoT Standard
Formation of the (OCF) Open Connectivity Foundation to work toward a single IoT standard
- Reported by Stephen Lawson – IDG News Service, Feb 19, 2016 9:28 AM PT
“Major companies in the Internet of Things set aside their differences on Friday to work together toward a single standard for all IoT gear. The group they formed, the Open Connectivity Foundation, could have the critical mass to make all embedded devices in homes and enterprises talk to each other. It includes vendors that have belonged to different, and in some cases competing, IoT organizations. Intel, Microsoft, Samsung, Qualcomm, GE Digital and Cisco Systems are among the founders of OCF.”
Accenture opens AI lab in Dublin
Accenture opens artificial intelligence lab (AI) in Dublin for R&D – Gordon Hunt – Siliconrepublic 11/05/15
“Accenture’s shift towards the burgeoning world of artificial intelligence (AI) has just sped up a notch with the creation of a new specialised R&D lab in Dublin. The company is also pouring a “significant portion” of its global R&D capabilities into the site.”
“Accenture’s “expanded R&D agenda” is part of a targeted plan to help its customers integrate intelligent systems, with Dublin central to the company’s global plans thanks to a centre of innovation announced just last month.
The new AI tech lab announced today will be situated within that centre of innovation, which was created to tap into the local, and imported, talent pool – at the time of the centre of innovation launch, Accenture announced plans to hire 200 people to staff it.”
Maximize Conference is coming in June
Maximize, hosted by Servicemax, is recognized as an important conference in the field service industry. With over 650 attendees, 35 Technology and Consulting Sponsors, more than 25 Breakout Sessions, and 45% Executive Level Attendees, there is considerable value in attending this year's event in San Francisco, June 13th through the 15th.
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