Volume 4 December 2018

ISSN: 2374-9296

The Customer Service Journal

Knowledge for the world of customer service & support


Updated 12/13/18



Providing industry news and commentary about the world of customer service and support.

Identifies resources across the functional towers of service and support

Top News & Commentary:

-  Silver Lake buys ServiceMax

-  Recognizing Revenue in

    long term service contracts

-  Intelligent Automation

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The Customer Service Journal (CSJ) does not endorse any vendor, product or service described in its journal,   The CSJ disclaims all warranties, expressed or implied, with respect to its research, including any warranties of merchantability or fitness for a particular purpose.