The Customer Service Journal
Volume 5 July 2019
Knowledge for the world of customer service & support
While there are many sources for knowledge of the latest developments in our disciplines, publications and associations rank very high on the list. In addition to intense web crawling by automated "spiders" we often use publications and associations' web sites to alert you to recent developments on our home page.
In this new section we launch the profiling publications and associations that can be tapped for not only recent developments, but also analysis and studies that have value in identifying opportunities to improve your operations.
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