The Customer Service Journal

Knowledge for the World of Customer Service & Support

Volume 5 October 2019

ISSN: 2374-9296

IOT News & Commentary

7/26/19

STACEY HIGGINBOTHAM - Stacey on IOT

 

For IoT, think about creating a minimum viable ecosystem

 

There is a ton of talk in the hardware world these days about creating a minimum viable product (MVP) that you can show to customers or investors before investing big money — and time — into a final device. The idea is that you'll learn a lot through the creation process and even more from how customers interact with the device, learnings that might influence its final design.

 

To  access this article paste this link into your browser:

https://mailchi.mp/iotpodcast/stacey-on-iot-no-more-mvps-in-iot?e=559b639544

 

Editor's Notes:

Stacy is one of my favorite thinkers and commentators on IoT.  She has a newsletter that is well worth the subscription.

 

7/30/19

Yahoo Finance - Business Wire

 

Global IoT Connectivity Market to 2024 - Focus on Building & Home Automation, Smart Energy & Utility, Smart Manufacturing, Connected Health, Smart Retail, Smart Transportation - ResearchAndMarkets.com

 

The "IoT Connectivity Market by Component, Organization Size, Application Areas (Building &Home Automation, Smart Energy & Utility, Smart Manufacturing, Connected Health, Smart Retail, Smart Transportation), Region - Global Forecast to 2024" report has been added to ResearchAndMarkets.com's offering

 

The IoT Connectivity market to grow from USD 3.8 billion in 2019 to USD 8.9 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 18.7% from 2019 to 2024.

 

Organizations are adopting advanced technologies, such as the IoT and cloud services, achieving successful digital transformation. IoT generates a substantial amount of data that needs to be deposited, managed, and analyzed efficiently. The increasing computational power of IoT devices aids in carrying out multiple functions in real time at a faster rate. The insights obtained after data analysis are used to drive actionable steps that can improve business. Hence, the adoption rate of IoT devices is increasing across the globe.

 

 

To  access this article paste this link into your browser:

https://finance.yahoo.com/news/global-iot-connectivity-market-2024-124400841.html

 

 

Editor's Notes:

Interesting point in the article Among regions, Asia Pacific (APAC) to grow at the highest CAGR during the forecast period.

 

 

8/2/19

PR Newswire

 

802.15.4 IoT Markets, 2024

 

By 2023, 4.5 billion cumulative 802.15.4 mesh devices will be sold worldwide. The majority of these will use smart home protocols such as Zigbee and Thread. However, other wireless mesh protocols such as Wi-SUN, JupiterMesh, WirelessHART and ISA100 Wireless have specific advantages for each of their respective markets including longer network range and high reliability.

 

To  access this article paste this link into your browser:

https://www.prnewswire.com/news-releases/802-15-4-iot-markets-2024--300895661.html

 

Editor's Notes:

The 802.15.4 has increased the number of players in the marketplace.  There is an interesting list of vendors in the article.

8/2/19

STACEY HIGGINBOTHAM - Stacey on IOT

 

Security fears aren’t stopping enterprise IoT

 

A whopping 97% of executives responsible for implementing IoT projects have concerns about security but are going ahead with projects anyway, according to a survey out this week from Microsoft. The software giant commissioned an independent firm to interview 3,000 IoT decision-makers at enterprise companies to understand that sector’s state of adoption for its first-ever “IoT Signals” report.

 

To  access this article paste this link into your browser:

https://staceyoniot.com/security-fears-arent-stopping-enterprise-iot/

 

 

8/5/19

Zak Doffman - Forbes

 

Microsoft Warns Russian Hackers Can Breach Secure Networks Through Simple IoT Devices

 

Just ahead of Black Hat 2019, Microsoft has reported that in April its Threat Intelligence Center discovered a targeted attack against IoT devices—a VOIP phone, a printer and a video decoder. The attack hit multiple locations, using the devices as soft access points into wider corporate networks. Two of the three devices still carried factory security settings, the software on the third hadn't been updated.

 

To  access this article paste this link into your browser:

https://www.forbes.com/sites/zakdoffman/2019/08/05/microsoft-warns-russian-hackers-can-breach-companies-through-millions-of-simple-iot-devices/?ss=cybersecurity#1a650c73617f

 

 

8/5/19

Jessica Davis - Health IT Security

 

NIST Guide Gives Core Basics for Mitigating IoT Device Security Risks

 

NIST recently released the second part of its planned series on IoT device security to provide organizations with the basic core principles for securing IoT devices, beginning with device manufacturers.

 

In June, NIST unveiled the foundational piece on its series about IoT assets, which outlined the wide range of privacy and cybersecurity risks posed by IoT. The researchers announced NIST would continue to build on the guidance to help organizations shore up device vulnerabilities.

 

Released last week, the latest guide focuses around network-connected devices, including those found in the hospital setting. Specifically, NIST identified a set of voluntary recommended cybersecurity features to secure IoT for both manufacturers and organizations that connect these devices to the internet.

 

Dig Deeper

NIST Releases Draft Mobile Security Guidance, Seeks Industry Feedback

Managing IoT Privacy, Cybersecurity Guidance Released by NIST

“This ‘Core Baseline’ guide offers some recommendations for what an IoT device should do and what security features it should possess,” Mike Fagan, a NIST computer scientist and an author of the guide, said in a statement. “It is aimed at a technical audience, but we hope to help consumers as well as manufacturers.”

 

“Securing devices is a group effort,” he added. “The manufacturer has to supply options and software updates, and the user has to apply them. Both sides have roles to play.”

 

The guide provides six key recommendations for IoT security features, which manufacturers can build into IoT devices and organizations can review before purchasing the device.

ust ahead of Black Hat 2019, Microsoft has reported that in April its Threat Intelligence Center discovered a targeted attack against IoT devices—a VOIP phone, a printer and a video decoder. The attack hit multiple locations, using the devices as soft access points into wider corporate networks. Two of the three devices still carried factory security settings, the software on the third hadn't been updated.

 

To  access this article paste this link into your browser:

https://healthitsecurity.com/news/nist-guide-gives-core-basics-for-mitigating-iot-device-security-risks

 

 

8/6/19

Larry LeBlanc - Devops.com

3 Ways IoT Developers Can Make Their Applications More Secure

 

When the IoT was still young, IoT application developers got away with making security an afterthought, as they built prototypes and minimum viable products designed to demonstrate the different ways the IoT could be used to transform the way we work, play and live. But the IoT has matured and grown to the point where today, Gartner estimates there were 8.4 billion connected things in 2017 and forecasts there will be 20.4 billion IoT devices deployed by 2020. With this growth has come a massive increase in number and sophistication of IoT security attacks, and the need for developers to make security not just a priority, but a top priority.

 

To  access this article paste this link into your browser:

https://devops.com/3-ways-iot-developers-can-make-their-applications-more-secure/

 

 

8/8/19

Forrester Research: ZDNET

IoT and blockchain: Are we there yet?

IoT and blockchain:  A powerful pairing that doesn't yet live up to its promise.

 

The internet of things (IoT) and blockchain -- they should go together like strawberries and cream, right? What could make more sense than a constant stream of data about devices, their state, and their use, combined with a distributed and trustworthy mechanism for anyone to read or say things about the data?

And yet, almost three years after my colleagues Martha Bennett and Dan Bieler first went in search of success stories, they're still proving remarkably hard to find.

 

Investment continues apace, and there's gushing press coverage of yet another bold pilot or proof of concept (PoC) on an almost daily basis. So what's going wrong? Why aren't more of these pilots making it into production? Martha and I teamed up to search for some answers, and our report has just been published.

 

The technology's certainly not perfect, but that doesn't seem to be the main barrier to success. Cultural and organizational issues consistently present a bigger challenge, which is hardly surprising when you consider that these IoT/blockchain combos make most sense when deployed across a fairly broad set of stakeholders. Combine evolving technology with a loose federation of often-competing partners and no central point of control: What could possibly go wrong?

 

But it's certainly not all doom and gloom. There are (a few) early successes. The hyperscale cloud providers are doing what they're good at: All aim to offer managed blockchains that should make it easier to worry less about the enabling technology and more about finding, building, and maintaining meaningful partnerships that deliver business value. And, most importantly, many of the PoCs, pilots, consortia, federations, and other assorted agglomerations seem to be getting better at this stuff.

 

 

To  access this article paste this link into your browser:

https://www.zdnet.com/article/iot-and-blockchain-are-we-there-yet/

 

 

8/12/19

Jes Ellacott - Fiix Inc


Fiix Acquires Alchemy IoT to Build First True AI-Powered CMMS

 

Editor's Note: CMMS - Computer Managed Maintenance Software

 

Fiix Inc, the leading provider of cloud-based maintenance and asset management software, today announced it has acquired Alchemy IoT, an industrial asset intelligence company.

 

The acquisition makes Fiix the first CMMS vendor to bring true AI-driven predictive maintenance to the market, by combining Fiix’s smart asset management solution and Alchemy’s machine learning software. The addition of Alchemy’s patented asset health monitor will extend Fiix’s innovative maintenance platform to include real-time, AI-driven asset health and anomaly detection.

 

Following closely on the launch of Fiix’s new Integration Hub, this acquisition is the second announcement in less than a month that shows the CMMS software provider is leading the market by enabling condition-based and predictive maintenance capabilities for its customer base— essential tools for maintenance and asset managers looking to modernize their operations.

 

“We planted an Industry 4.0 flag with the launch of our Integration Hub and now we’re cementing that position with this acquisition,” says James Novak, CEO of Fiix.

 

“Fiix is focused on ensuring our customers have the tools they need to stay competitive. We were the first to see cloud software as the key to helping customers simplify their journey to modern maintenance. The addition of AI capabilities to our products is the next step on this digital journey. By connecting workflow software to asset sensors, production systems, and enterprise software and enabling real-time asset health monitoring, we’re connecting the dots on the whole Industry 4.0 ecosystem. This gives our customers the insight into asset performance that they need to run stronger maintenance programs and stay ahead of the curve.”

.

 

To  access this article paste this link into your browser:

https://www.fiixsoftware.com/news/fiix-acquires-alchemy-iot/

 

 

8/13/19

Kore

IoT Innovations for Alleviating  IT/OT Convergence Challenges

 

Many organizations – especially those in industries such as industrial, healthcare, and fleet, to name a few – rely

on two primary technology groups and systems to execute business operations: information technology (IT) and

operational technology (OT).

Until recently, the vast majority of OT tools have been mechanical and manually implemented without the use

of digital controls. Unlike IT, which fundamentally includes communications, OT has not traditionally been a

networked technology. With fragmented, disconnected IT/OT processes and management, organizations are

faced with challenges including limited resources (as most OT specialists are not IT specialists, and vice versa),

complex working environments, and high operational costs.

 

To  access this article paste this link into your browser:

https://vertassets.blob.core.windows.net/download/9242a589/9242a589-6c95-4a1b-8dd1-582441546508/iot_innovations_for_alleviating_it_ot_convergence_challenges__3_.pdf

 

 

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