The Customer Service Journal

Volume 4 December 2018

Knowledge for the World of Customer Service & Support

ISSN: 2374-9296

IOT News & Commentary



How To Pilot Emerging Tech, Like Social Media, Wearables, IoT, AI, Analytics, Crypto & Blockchain


Steve Andriole - Contributor, Forbes Magazine


Editor's Comment:  This is a great article that surveys all of the emerging technologies. a worthy read


Here’s the list of technologies everyone should be tracking -- and piloting:


  • Cloud Computing
  • Location-Based Services
  • Augmented, Virtual & Mixed Reality
  • Social Media Analytics
  • Wearable Technology
  • The Internet-of-Things
  • AI/Machine Learning
  • Augmented Analytics
  • Cryptocurrency
  • Blockchain


Editor's Comment: What follows is a description of each of these technologies.


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AWS IoT suite now includes SiteWise for industrial data collection

AWS used its pre-re:Invent show to update its Internet of Things portfolio


by Asha McLean, ZDNet


Amazon Web Services (AWS) has announced a new Internet of Things (IoT) managed service for industrial-scale data collection. A

WS IoT SiteWise is targeted at sensor-enabled industrial equipment, with the service allowing for the monitoring of data collection points to identify issues across facilities such as equipment failure and production defects, as well as to centralise the data collected.


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Amazon debuts four new IoT capabilities for developers


Christina Cardoza - Software Development Times


Amazon is giving developers four new services and capabilities for ingesting data from edge devices and building Internet of things applications. The company announced AWS IoT SiteWise, IoT Events, IoT Things Graph and IoT Greengrass Connectors.


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IoT technology is now proven – but where is the money?

Jens Erler - The Big Ideas Blog


Editor's Comments - Intriguing article on the monetization of IOT and the creation of new ecosystems.  Well worth the read.


Expectations are high for the Internet of Things (IoT). It promises to solve many of today’s complex problems, from organizing city traffic to revolutionizing manufacturing. By leveraging big data analytics, IoT creates possibilities for completely new insights into markets, businesses and societies, and new business opportunities related to connectivity, artificial intelligence (AI) and IoT devices are fast emerging.


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