The Customer Service Journal

Volume 4 December 2018

Knowledge for the World of Customer Service & Support

ISSN: 2374-9296

Service Parts News & Commentary



time:matters Spare Parts Logistics celebrates 10 years


Germany-headquartered time:matters is celebrating 10 years of its Spare Parts Logistics division.


Set up at the end of 2007 when the Lufthansa-owned logistics company won a tender from Siemens Healthcare and Fujitsu-Siemens, the division started out serving Scandinavia and Italy only.


It now transports urgently needed spare parts throughout its own European network – including France, the UK, Spain, Greece, the Baltics and Moscow – as well as global partner networks to customers in industries such as agricultural equipment, medical technology, IT and automotives.




UPS Expands special commodities


UPS has officially expanded its International Special Commodities (ISC) program. Customers may now ship biological substances and dangerous goods in pre-determined quantities, along with shipments requiring dry ice, to 50 additional international destinations. This brings the total destination availability to more than 100 locations. The main driver for expanding the program is the increased demand from biopharmaceutical manufacturers, diagnostics companies, laboratories, distributors, and care providers who need specialized commodities when safety, time, and controlled temperatures are essential.



DHL Invests In Six U.S. Stations Along The U.S. - Mexico Border


DHL Global Forwarding, the air and ocean freight specialist within Deutsche Post DHL Group, announced it has expanded its presence in key Southern border stations, in order to satisfy the needs of local customers who require air freight, ocean freight, customs brokerage, warehouse and domestic services. The six stations form part of DHL’s strategic plan to grow its freight forwarding services in main cities across the U.S.



Spare Parts Logistics Market in Europe to Grow at a CAGR of 3.62% During the Period 2018 - 2022


Market Research Reports, Inc. has announced the addition of “Spare Parts Logistics Market in Europe 2018 - 2022”


This press release was orginally distributed by SBWire


Lewes, DE -- (SBWIRE) -- 03/02/2018 -- Report forecast the spare parts logistics market in Europe to grow at a CAGR of 3.62% during the period 2018-2022.


The spare parts logistics services include integrated contract logistics solutions covering all aspects of spare parts fulfilment, from planning supply chains and developing warehousing and distribution solutions to inventory management of spare parts and customer service.


The report covers the present scenario and the growth prospects of the spare parts logistics market in Europe for 2018-2022. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.


The market is divided into the following segments based on geography:

- Germany

- Italy

- France

- Others




FedEx Trade Networks realignment takes effect, 'more streamlined'


By Meagan Nichols  – Lead Reporter, Memphis Business Journal

Mar 2, 2018, 3:51pm


Effective March 1, FedEx Trade Networks (FTN) includes: FedEx Custom Critical, FedEx Cross Border, FedEx Supply Chain, FedEx Trade Networks Transport and Brokerage and FedEx Forward Depots — a new company that will oversee critical inventory and service parts logistics, 3-D printing, repair center and the FedEx Packaging Lab. The structural realignment was first announced in January.


“We are now a little over three times the size we were before, but we have a much more streamlined commercial front-end for customers that makes it easier for them to do business with us in these specialty logistics segments,” said Richard Smith, CEO of FTN.


FedEx Supply Chain results, which were previously reported under the FedEx Ground segment, and FedEx Custom Critical results, which were previously reported under the FedEx Freight segment, are now reported with FedEx Trade Networks (in the FedEx Express segment) as of March 1.




Component Control Announces New Software-as-a-Service for Parts Distributors and Logistics Operators


LAS VEGAS, Feb. 27, 2018 /PRNewswire-PRWeb/ -- HAI HELI-EXPO - Component Control, a CAMP Systems International Company, and leader in MRO and Logistics Software for the aviation market, announced today the Release of Quantum STEP (Q-STEP), a low cost service for Aviation Traders and Logistics Companies.


Quantum STEP (Stock Trading Enterprise Platform) extends the capabilities of's aviation parts marketplace to offer a comprehensive ERP service for traders. The service includes several features of Quantum's core aviation software that is in operation at some of the largest global Distributors and Logistics companies.


As a hosted, web-based, Software-as-a-Service model, Q-STEP supports the management of Inventory, Purchasing, Receiving, Vendors, Sales Orders, Invoices, and Repair. The service is directly integrated with for real-time inventory availability, as well as the ILS parts service. Additional premium features can also be added to include Lot Costing, Document Imaging and a Finance Bridge to Intuit QuickBooks.


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