The Customer Service Journal
Volume 5 September, 2019
Knowledge for the world of customer service & support
These are vendors that provide services to capture and renew service contracts and other forms of recurring revenue in a B2B marketplace. Please note the distinction here of B2B. In our July edition we identified services in the warranty space that support not only warranty administration but also the sale and administration of Extended Warranties in the consumer marketplace. To our mind these are really service contracts, but we have chosen to position the vendors associated with Extended Warranties in the Warranty section of the Journal
With the rise of the Internet of Things (IoT) there as been a corresponding increase in the sales of Web services that have a recurring or subscription revenue model. Several of the vendors profiled have been quick to define services to support the growth and retention of recurring revenue for their customers.
Using our web crawler we were able to identify three companies that promote their service contract management services Recurring revenue management on the Web. We know there are more, but without accessible sales and marketing collateral we cannot list them in the Revenue Services Registry.
Each of these vendors is profiled on a separate page and the name of the vendor is a link to their profile page. Please note that all of the information provided is taken directly from the service provider's web site and whenever possible we have used the vendor's text from the web site to describe the services being offered.
Unfortunately Rainmaker Systems is no longer with us.
Infosys BPO's Sales and Fulfillment practice offers managed services for improving their customers contract management capabilities and revenue assurance.
Service Source offers a large portfolio of services for selling and renewing Service Contracts, and services that provide recurring revenue. While they offer channel partner services, they appear to focused more on direct sales and renewals from their international call centers.
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The Customer Service Journal (CSJ) does not endorse any vendor, product or service described in its journal, The CSJ disclaims all warranties, expressed or implied, with respect to its research, including any warranties of merchantability or fitness for a particular purpose.