Knowledge for the world of customer service & support
by Hayley Lange, Genfour
A lot has been written about how robotic process automation will impact BPO and back office costs and certainly this is a major impact on today's operational models. Hayley Lange from Genfour provides us with another perspective - the positive impact of RPA on the customer experience.
by Virtual Operations
This article is an excerpt from the Virtual Operations web site. It discusses the benefits of RPA and how RPA, working at the presentation layer, accelerates the development of business needs.
The Institute for Robotic Process Automation (IRPA) -
Who they are, an excerpt from their web site -
"The Institute for Robotic Process Automation (IRPA) is an independent professional association and knowledge forum for the buyers, sellers, influencers and analysts of robotic process automation. Our network and advisory services offer leading-edge market intelligence, industry research, best practices, and alliance-building opportunities for stakeholders across service industry functions.
IRPA helps business leaders position themselves at the cutting edge of knowledge work technology. Join us to get the latest trends, expert interviews, best practices and commentary from the pioneers and thought leaders of robotic process automation.
Basic membership to the IRPA network is free."
Posted by: Hayley Lange, Genfour
This blog entry provides an excellent PoV on the skill sets needed to support an RPA environment.
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