The Customer Service Journal

Volume 4 December 2018

Knowledge for the World of Customer Service & Support

ISSN: 2374-9296

Robotic Process Automation News & Commentary

November 29, 2018


Intelligent automation beginning to drive technology and reshape workforces, KPMG leaders explain

by Noah Liberman - Contributor to the Chicago Business Journal


Editor's Comment:  KPMG introduces a new term "intelligent automation" or IA.   They liken IA to  "a seismic transformation that will rival the Industrial Revolution"


Helping companies be among the winners was the aim of the Intelligent Automation Share Forum in Chicago on Oct. 11, held by KPMG and joined by Appian, a Reston, Virginia-based cloud computing company that offers PaaS (platform as a service) technology, and BluePrism, a UK-based multinational that specializes in robotic process automation (RPA) software.


BluePrism made the argument that today’s businesses operate in “industry 4.0,” a seismic “digital transformation” that will rival the Industrial Revolution, mass production and computerization in its effect on commerce and personal life. Broadly, 4.0 represents the advanced ways computer technology is now employed to remove the difficult, mundane and repetitive features of modern life, and within 4.0 BluePrism includes the digital economy, the “internet of things” (the growing digital connections and communication among machines, processes, humans and animals), the digital economy, cyber intelligence and intelligent automation (IA).


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November 28, 2018


SAP Acquires Contextor to Augment Robotic Process Automation Capabilities


SAP SE announced that it has acquired Contextor SAS, a European leader in the design and integration of robotic process automation (RPA), to help SAP accelerate the development and expansion of its SAP Leonardo Machine Learning portfolio.


Contextor’s RPA technology relieves business software users from performing repetitive tasks and enables both attended and unattended RPA within and across applications. To date, Contextor’s customers have deployed more than 100,000 bots automating business processes.


With Contextor’s RPA technology, SAP plans to automate half of all the business processes supported by its SAP ERP software over the next three years. Contextor, based in the Paris region, was founded in 2000 and is specialized in the research and development of RPA software to deliver clever, nimble and efficient application assistants, wizards and stand-alone bots.


Editor Comment:  This is significant in the market adoption of RPA and may very well propel adoption of this exciting technology.


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November 22, 2018


Robotic Process Automation: Automating Mundane Business Tasks


By Dick Weisinger, formtek


Robotic Process Automation (RPA) — it’s about automating business processes.  The ‘robotic’ part of the acronym is somewhat of a misnomer because it conjures up images of robotic hardware. The focus is more accurately on software or ‘software bots’ that automate business tasks, primarily interactions with existing software applications.  For example, these software bots might be able to read and interpret email and send automatic responses, or extract and combine data from ERP and CRM systems.


Data capture systems that can process incoming paper forms and applications, by scanning, OCR-ing, and extracting data into an application from which decision and analysis can be performed is another example of RPA.


Research analysts at Grand View Research estimate that the RPA market size was about $199 million in 2016, but it is growing annually at a rate of 60 percent.


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November 28, 2018


Robotic Process Automation (RPA) Platform Training Market Research Report by Type, Application, Region, Growth Rate, Latest Trends and Forecast 2025


The report presents a widespread synopsis of the Robotic Process Automation (RPA) Platform Training market based factors that are expected to have a substantial and determinate influence on the market’s growth prospects over the forecast period.


Pune, India -- (SBWIRE) -- 11/23/2018 -- Robotic Process Automation (RPA) Platform Training market is expected to grow at Cagr of +5 % during the forecast period. The major factors driving the growth of the market is increasing need for cost-effective business processes. Also the increase in RPA automation in management processes and the rising interests of students towards business process automation is also fueling the markets growth


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