The Customer Service Journal

Volume 5 October, 2019

Knowledge for the world of customer service & support

ISSN: 2374-9296

Robotic Process Automation -

Software

"Although fears that technology will displace jobs are at least as old as the Luddites, there are signs that this time may really be different.  The technology breakthroughs of recent years -- allowing machines to mimic the human mind -- are enabling machines to do knowledge jobs in service jobs, in addition to factory and clerical work."

Claire Cain Miller, NY Times, 12/16/2014

These are vendors that provide Robotic Process Automation software.   The list of vendors is small and reflects the nascent aspect of this industry.

Each of these vendors is profiled on a separate page and the name of the vendor is a link to their profile page.  Please note that all of the information provided is taken directly from the vendor's web site and whenever possible we have used the vendor's text from the web site to describe their software offering.

 

Founded in 1998, IPsoft initially focused on the automation of the Data Center.  With the development of Amelia, a robotic cognitive agent, IPsoft has expanded its reach into the automation of almost all of the typical enterprise processes.  It strategic partnership with Accenture will extend its market presence beyond that of today's impressive customer list.

Gartner has recognized Blue Prism as one "Cool Vendor", acknowledging their vision and leadership in world of Robotic Process Automation (RPA).   The have been featured in a number of articles in major publications about the disruptive technology of RPA and its potential impact.  They have been making steady inroads in markets that include: Financial Services, Energy, Telco, BPO and Healthcare.

Infosys Technologies Ltd. has been ranked by Forbes 19th among the top 100 most innovative companies.  So, it should not be surprising that in January of 2013 Infosys launched AssistEdge a call center automation tool that includes robotics.  Since its launch it has been successfully deployed in 350+ contact centers across 40 countries.

Founded in 2005 by Daniel Dines, UiPath has developed a rich set of Robotic Process Automation software products.  Their mission is to “eradicate tedious, redundant tasks” by using software robots to take on that work.  They focus on providing a robust set of capabilities for developing an “agile robotic workforce”.   Their products work within an industry standard enterprise architecture enabling them to be integrated within IT environments that comply with security requirements.

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