The Customer Service Journal
Volume 5 July 2019
Knowledge for the world of customer service & support
Article: The dynamics of creating value based offerings
by Sam Klaidman, Middlesex Consulting
Sam discusses the dynamics and challenges in creating value based offerings.
by Service Strategies
The Service Capability & Performance (SCP) Standards establish the industry leading benchmark for service excellence. Developed through the joint efforts of approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of support, eservice, field service and professional service operations worldwide since 1998. Today, there are more than two hundred leading service and support organizations around the world leveraging SCP Standards to improve their business operations.
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