The Customer Service Journal

Volume 5 October, 2019

Knowledge for the world of customer service & support

ISSN: 2374-9296

Article: The dynamics of creating value based offerings

by Sam Klaidman, Middlesex Consulting

Sam discusses the dynamics and challenges in creating value based offerings.

by Service Strategies

The Service Capability & Performance (SCP) Standards establish the industry leading benchmark for service excellence. Developed through the joint efforts of approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of support, eservice, field service and professional service operations worldwide since 1998. Today, there are more than two hundred leading service and support organizations around the world leveraging SCP Standards to improve their business operations.

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